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The Sprout House
138 Elm Street
Saugerties NY 12477
1.800.S.P.R.O.U.T.S
1.800.777.6887
1.845.246.6875
info@sprouthouse.com
INFORMATION PAGE
Call toll-free 1-800-S-P-R-O-U-T-S (1-800-777-6887) and use VISA, MasterCard, American Express or Discover and we now accept PayPal and Google Check Out
Mail order form with check, money order, or credit card info to:
THE SPROUTHOUSE
138 Elm Street
SAUGERTIES NY 12477
Shipping: We usually ship UPS Ground; allow 5 - 7 days for delivery (longer when order form is mailed). On small orders, we may choose to use the United States Postal Service Priority Mail.
If you wish for us to use the United States Postal Service then we will.
I am very happy to ship to APO and FPO. I am also happy to ship to Alaska, Hawaii and Puerto Rico.
We are sometimes able to use the Flat Rate Box from the Post Office. If I am able to do so, I will refund the additional shipping that the site charged. The site does not know what items or combination of items will fit into a flat rate box.
Any merchandise that leaves the continental 48 states will be charged shipping rates from the United States Postal Service (this includes, Alaska, Hawaii, Puerto Rico and Canada and APO/FPO). There are no guarantees on shipping for international orders.
International Shipping: We use the United States Postal Service and will charge you, whatever they charge us. There is no guarantee that you will receive the merchandise even though we have shipped it. There is no money refunded for merchandise not received; there is no money refunded for shipping on merchandise not received. Please email me and I will get you an accurate estimate of shipping costs.
We have a 30 day money back guarantee policy for all of our merchandise.
You may return items (not seeds, we do not accept returns on seeds, see below) to us (you have to pay the shipping) for a refund. Non-seed products need to be returned before a refund will be processed. We will credit your card or PayPal or Google Checkout the cost of the item minus a 5% fee (what we lose to the credit card company/PayPal/Google Checkout for the original charge).
For seeds: we will refund the money, but please do not send us the seeds.
Shipping charges are not refunded nor will we pay for shipping on returned merchandise.
Call 1-800-777-6887 for Customer Service
We may substitute out of stock items with like quantity and quality.
Shipping rates are subject to change without notice.
Sales tax is charged on non-food items for New York.
The bulk discount - 20% off of the retail price when you purchase 10 pounds or more - applies to purchasing 10 pounds or more of ONE VARIETY of seeds. This is NOT a mix and match offer.
We ship all seeds by the pound - with a few exceptions notably broccoli, red cabbage, onion and garlic. These are shipped in 1/2 pound packages.
We will package your seeds as economically as possible.
Such as if you order 8 pounds of seed, you will get one bag of 8 pounds of seeds.
If this method does not suit you or your needs, please send me an email: info@sprouthouse.com
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